Customer Service Team Member

6 days ago


Auburn Hills, Michigan, United States ABC Warehouse Full time
Why Work at ABC Warehouse?

We are currently seeking reliable, self-motivated, and service-driven individuals to join our team as Customer Service Representatives in Auburn Hills, Michigan. Our dynamic and rewarding role offers a competitive starting wage of $13.00 per hour.

About the Role

This position plays a critical part in our mission to provide exceptional customer service by ensuring a positive experience for our customers. As a full-time Customer Service Representative, you will be responsible for:

  • Answering inbound call volume
  • Tracking freight returns
  • Preparing freight returns for claims
  • Creating and processing bill of lading returns with freight carriers and customers
  • Assisting with chargebacks and BBB reporting
  • Finding problem resolutions for extended warranty issues
  • Data Entry
Requirements

To succeed in this role, you will need strong organizational skills, excellent communication skills, and the ability to work effectively as part of a team. Previous customer service experience is preferred but not required.

What We Offer

In addition to a competitive salary, we offer a range of benefits, including:

  • Generous employee discounts
  • Ongoing training and development opportunities
  • Advancement opportunities based on performance
  • 401(k) with company match
  • Profit Sharing
  • Medical, Dental, and Vision Insurance with Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • Short-term Disability and Long-Term Disability Insurance
  • Company-paid Basic Life and AD&D Insurance
  • Supplemental Life, Accident, Critical Illness, and Hospital Insurance
  • Paid Time Off

At ABC Warehouse, we are an equal opportunity employer committed to diversity and inclusion. We strive to create a workplace that is welcoming and inclusive for all employees.



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