Strategic Community Relations Manager

6 days ago


miami, United States FirstService Residential Full time
Job Overview

We are seeking a highly skilled Strategic Community Relations Manager to join our team at FirstService Residential. As a Jr. Community Association Manager, you will play a critical role in assisting with the management of properties in accordance with company policies, procedures, and standards.

Your Responsibilities
  • Maintain current knowledge of state regulatory agency statutes and each client's community documents, policies, and procedures.
  • Assist with field activities associated with a property or group of properties.
  • Oversee the tracking and response to tenant service requests.
  • Maintain a tenant relations program and regular positive communication with each tenant.
  • Perform quarterly property inspections.
  • Coordinate insurance requirements for properties and associated vendors.
  • Develop and distribute tenants' manuals, emergency procedures, and other necessary formalized tenant communication.
  • Prepare check runs, capital trackers, and funds and all other forms for approval by Community Association Manager.
  • Assist in preparing monthly reports.
  • Assist in developing operating and capital budgets.
  • Take on additional duties and responsibilities as directed by Community Association Manager.
  • Establish and maintain industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management, and real estate associations and networking opportunities with vendor outreach and peer groups.
  • Create a culture that enhances, promotes, and executes daily positive interaction among members of the building management team.
  • Follow safety procedures and maintain a safe work environment.
Requirements
  • Two (2) years of experience as an on-site manager managing the property or building operations, such as staff and service contracts, preferred.
  • Bachelor's degree in business or related field.
  • Certified and Licensed by the State of Florida for Community Association Management (CAM) preferred.
  • Strong working knowledge of customer service principles and practices.
  • Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
  • Strong interpersonal skills.
  • Computer literacy: Proficiency and working knowledge of Microsoft Office Applications.
Physical Requirements
  • Physical demands include ability to lift up to 50lbs.
  • Standing, sitting, walking, and occasional climbing.
  • Required to work at a personal computer for extended periods of time.
  • Talking on the phone for extended periods of time.
  • Ability to detect auditory and/or visual emergency alarms.
  • On-call 24/7.
  • Ability to work extended/flexible hours and weekends based on project requirements.
  • Driving when necessary.
  • Ability to respond to emergencies in a timely manner.
Compensation and Benefits

We offer a competitive salary range of $60,000-$70,000 Annually and a comprehensive benefits package including medical, dental, vision, paid holidays, and a 401k plan with company match. Occasional travel may be required to attend training and other company functions.



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