Banquet Operations Manager
7 days ago
Kalahari Resorts & Conventions is a premier waterpark resort and conference destination that offers a unique blend of entertainment, relaxation, and productivity. As a Banquet Manager, you will play a crucial role in ensuring the smooth operation of all scheduled functions, from setup to completion, while maintaining the highest standards of quality and customer satisfaction.
Key Responsibilities:
- Oversee the setup and execution of banquets, conventions, and other events, ensuring timely and efficient delivery of services.
- Collaborate with the Banquets Director to develop and implement strategies for improving event quality, customer satisfaction, and revenue growth.
- Supervise a team of banquet staff, providing guidance, training, and coaching to ensure excellent service delivery.
- Develop and maintain relationships with clients, vendors, and internal stakeholders to ensure seamless event execution and customer satisfaction.
- Manage event budgets, inventory, and supplies, ensuring efficient use of resources and minimizing waste.
Requirements:
- At least 2 years of experience in banquet and/or setup operations, preferably in a supervisor capacity.
- Proven track record of delivering high-quality events, exceeding customer expectations, and driving revenue growth.
- Excellent communication, leadership, and problem-solving skills, with the ability to work independently and as part of a team.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines while maintaining attention to detail.
- Knowledge of the tourism industry, hotel/resort operations, and convention center practices and procedures.
We Offer:
- A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for professional growth and development, including training, education, and career advancement.
- A dynamic and supportive work environment, with a focus on teamwork, innovation, and customer satisfaction.
- Discounts and perks, including resort stays, dining, and entertainment.
About Us:
Kalahari Resorts & Conventions is an equal opportunity employer, committed to diversity, equity, and inclusion. We strive to create a workplace culture that values and respects the contributions of all employees, promoting a positive and inclusive work environment.
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