Enrollment Coordinator
4 weeks ago
Join RISE INC FAMILY as an Enrollment Specialist and play a vital role in processing incoming and outbound paperwork and electronic communication. This position requires high accuracy and attention to detail, as you will be responsible for manual data entry into several databases.
Key Responsibilities:- Process incoming and outbound paperwork and electronic communication with high accuracy.
- Handle heavy internal and external inbound and outbound calls regarding new and existing client files.
- Interact daily with program stakeholders via phone and/or electronically.
- Register potential and existing customers using several databases with high accuracy.
- Receive, research, sort, file, retrieve forms, correspondence, and documents of confidential and time-sensitive nature.
- Follow up with state individuals and families for possible resolution.
- Manage, distribute, and track program-specific materials as needed.
- Maintain a complex filing system.
- Work well independently with limited supervision.
- Analyze and resolve all customer inquiries.
- Use strategic thinking to complete multiple tasks.
- Conduct thorough and accurate research.
- Demonstrate a working knowledge of and abide by contract, state, and Medicaid specifications.
- Identify and share opportunities for process improvements and improved working conditions.
- At least two years of experience in customer service.
- High School diploma and some college courses, college degree preferred.
- Ability to effectively handle heavy inbound and outbound call volume.
- Ability to communicate both orally and in writing in a professional manner.
- Accuracy and the ability to handle responsibility with limited supervision.
- High standard of integrity.
- Ability to work well with numbers.
- Ability to read and work accurately with formulas.
- Proficient with 10-key by touch.
- Demonstrates excellent organizational skills, attention to detail, time management, task-oriented, good interpersonal skills.
- Patience, perseverance, and follow-through skills.
- Ability to handle conflict and difficult customers.
- Ability to prioritize and handle multiple demands successfully.
- Must be able to plan for and meet multiple deadlines.
- Ability to use all office equipment.
- Knowledge of advanced computer skills to include Microsoft Word and Excel.
- Experience working with dual monitors and multiple applications.
Rise Inc Family is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its forms. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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