Senior Housekeeping Supervisor
2 weeks ago
Hourly Wage: $20.75
POSITION OVERVIEW
We are seeking a dedicated individual to oversee housekeeping operations, ensuring the highest standards of cleanliness and guest satisfaction. The ideal candidate will possess the necessary qualifications, skills, and experience outlined in the detailed description below.
KEY RESPONSIBILITIES
- Document the status of cleaned rooms on assignment sheets and complete checklists to assess the cleanliness and condition of each designated area.
- Fulfill required housekeeping documentation and identify room assignments along with the specific cleaning needs for each area.
- Conduct inspections of guest rooms post-cleaning to ensure quality standards are met.
- Respond swiftly to requests from guests and collaborate with other departments as needed.
- Adhere to procedures for accessing guest rooms, ensuring vacancy prior to entry.
- Assist management in various HR functions including hiring, training, scheduling, evaluating, and motivating team members; act as a role model within the team.
CORE WORK ACTIVITIES
- Comply with all company policies and safety protocols; report maintenance issues, safety risks, accidents, or injuries; complete necessary safety training and certifications; ensure proper storage of hazardous materials.
- Maintain a clean and professional appearance; safeguard confidential information and protect company assets.
- Welcome and acknowledge all guests according to company standards; proactively address service needs and assist individuals with disabilities; express genuine appreciation to guests.
- Ensure compliance with quality expectations and standards; identify and recommend improvements to enhance organizational efficiency, productivity, quality, safety, and cost-effectiveness.
- Foster positive working relationships with colleagues; support team efforts to achieve common objectives; listen and respond appropriately to the concerns of fellow employees.
- Communicate clearly and professionally with others.
- Perform physical tasks including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance.
- Engage in physical activities such as reaching overhead, bending, twisting, pulling, and stooping.
- Be prepared to stand, sit, or walk for extended periods.
- Exhibit a strong commitment to customer service with a friendly and professional demeanor.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Carry out other reasonable job duties as assigned by supervisors.
Marriott Vacations Worldwide is an equal opportunity employer dedicated to building a diverse workforce and maintaining an inclusive culture.
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