Technical Service Lead

2 weeks ago


Saint Cloud, Minnesota, United States Loffler Companies, Inc. Full time
About the Job

We are seeking a skilled and organized professional to fill the role of Field Service Lead at Loffler Companies, Inc. As a key member of our team, you will be responsible for leading and guiding a group of technicians to provide effective and efficient service to our customers within a geographic area.

The ideal candidate will have a strong background in technical support, excellent communication and leadership skills, and the ability to work independently in a fast-paced environment. If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply.

Responsibilities:

  1. Lead and guide a group of technicians to provide effective and efficient service to customers.
  2. Assist and follow up with assigned technicians.
  3. Provide excellent customer service and resolve difficult customer problems.
  4. Maintain knowledge of current products and services.

Qualifications:

  • Prior industry experience in similar field or job duties preferred.
  • Extensive manufacturers training on a variety of models.
  • Fairly and consistently evaluate technicians on their job performance.
  • Evaluate machine performance and recommend solutions to problems.

Salary Estimate:$80,000-$100,000 per year, based on location and experience. The salary may vary depending on individual qualifications and performance.



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