Technical Services Engineer

2 days ago


New York, New York, United States Verkada Full time

Job Description: As a Technical Services Engineer, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure. Your primary responsibility will be to troubleshoot complex technical issues and provide timely resolutions to ensure minimal downtime.

Key Responsibilities:

  • Administer a wide range of SaaS applications, including provision/modification/removal of access as needed.
  • Order/procure equipment, maintain vendor relationships, and manage inventory for all IT hardware and software.
  • Partner with business units to collaborate on projects and ensure seamless integration.
  • SaaS account management with a focus on security and cost evaluations.
  • Communicate effectively and concisely to the entire company.
  • Support global workforce, partner with overseas IT teams, both employees and consultants.
  • Analyze existing processes, suggest improvements, and implement business processes where necessary.

Requirements:

  • 5-star customer service mindset.
  • Excellent verbal and written communication skills.
  • Excellent teamwork skills.
  • Familiarity with macOS, Windows, Linux, iOS, and Android devices.
  • Ability to administer G-Suite for day-to-day operations.
  • Experience working with SSO (Okta, OneLogin, etc.).
  • Capable of managing AV hardware and software, including Zoom and other video conferencing software.
  • Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).

Benefits:

  • Nationwide medical, vision, and dental coverage.
  • Health Saving Account (HSA) and Flexible Spending Account (FSA) with tax saving options.
  • Paid parental leave policy & fertility benefits.
  • Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO, and personal sick time.
  • Professional development stipend.
  • Wellness/fitness benefits.

Compensation: The estimated annual base salary for this position is $85,000 - $125,000 USD.



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