Shift Leader

2 days ago

Lakeland, Florida, United States Culver's Full time
Job Summary

Maintain exceptional guest service and quality control standards to ensure the company mission is achieved.

Key Responsibilities
  1. Effectively manage shifts to ensure quality products, guest service, and restaurant cleanliness meet system standards.
  2. Ensure guests receive quality products within the specified time frame.
  3. Implement proper product quality control, presentation, and hold times according to the Operations Training Manual.
  4. Access financial information and complete weekly sales and labor during their shift.
  5. Monitor and coach team members on safety best practices related to the Culver's hazard communication program and workplace safety.
  6. Empower team members to handle guest comments in accordance with Culver's standards.
  7. Ensure team members are knowledgeable about products and guest service.
  8. Maintain a positive attitude among team members.
  9. Ensure proper personal hygiene and food safety practices are maintained in the restaurant.
  10. Display point of purchase (P.O.P.) materials timely according to the current marketing campaign.
  11. Demonstrate proficiency on all restaurant positions.
  12. Provide ongoing development of crew chief and shift leader using the management training checklist.
  13. Maintain an adequate team on each shift to meet labor cost standards.
  14. Ensure proper follow-up of visitation and full field reports, including cleanliness, hospitality, and ground appearance.
  15. Perform daily morning, afternoon, and evening restaurant tours.
  16. Prepare and review daily reconciliation report against daily control totals from cash register system ensuring accuracy.
  17. Run financial report, count afternoon drawers, enter drawer pickups, and complete daily tasks.
  18. Ensure team members are cross-trained by the training team effectively.
  19. Help identify and develop candidates for the crew chief position.
  20. Complete food inventory order accurately, using forecasts and projections based on current restaurant sales.
  21. Observe and maintain daily inventory levels accurately, based on current restaurant sales.
  22. Ensure shelf life, rotation of inventory, and tempering sheet is maintained.
  23. Delegate and ensure the accurate completion of the Quality Control/Safe Food Checklist and First In-First Out product rotation.
  24. Complete end-of-the month inventory procedures accurately.
  25. Delegate restaurant and equipment cleaning.
  26. Direct weekly and monthly odd jobs to team members, assigning them to the daily deployment sheet.
  27. Demonstrate positive and effective role modeling for all team members through appearance and attitude.
  28. Follow restaurant policies and procedures consistently.
  29. Demonstrate and ensure team members are following system standards for uniforms and appearance.
  30. Attend all manager and team member meetings.
  31. Follow and encourage team members to follow all restaurant policies and procedures.
  32. Check email and extranet twice daily during each shift and respond as necessary.
  33. Use Radiant for cash counting procedures.
Qualifications
  • Education: Certified from a national food safety program.
  • Experience: One year experience in a supervisory position.
  • Characteristics: Ability to effectively organize work, communicate well, and be management-oriented. Knowledgeable in all aspects of business and shows good judgment. Demonstrates an energetic, positive attitude that is contagious.
  • Compensation: Salary is commensurate with person's qualifications and will reflect present market for a person of similar responsibilities.
Physical Abilities
  • Stand Constantly
  • Walk Constantly
  • Sit Occasionally
  • Handling Constantly
  • Lift / carry 10 lbs or less Constantly
  • Lift / carry 11-20 lbs Constantly
  • Lift / carry 21-50 lbs Frequently
  • Lift / carry lbs Occasionally
Management Leadership Success Factors
  • Communication: Verbal, written, presentations to others; communication up - same level - direct reports; inclusive, honest, direct, timely; clear, concise; confronts the brutal facts; delivers ideas for solutions with problems.
  • Change Management: Taking initiative, supportive of change; reacts quickly and appropriately; sets a good example as a role model in accepting change, executing change initiatives, and following through to ensure changes are effective.
  • Decision Making & Problem Solving: Uses judgment, common sense, and sensitivity in addressing issues; gathers appropriate information and seeks input from cross-functional team members; collaborates with others to ensure that decisions are made with consideration for impact on others; makes timely and fair decisions; able to make tough decisions when necessary.
  • Innovation, Creativity & Vision: Seeks new ways to improve efficiency, effectiveness, quality; achieves extra-ordinary results with ordinary resources.
  • Planning (short and long term): Organized and able to establish priorities, required resources; delivers the desired results; manages multiple deadlines and priorities; ensures that planning involves cross-functional team members to assess impact of deadlines and utilization of resources.
  • Organizational Relationships: Builds effective relationships with both external (guests and vendors) and internal (team members) stakeholders, and between levels, teams, and across functions. Supports and cooperates with other teams, negotiates, and has the ability to influence others.
  • Builds and Sustains a High Performance Team: Selects the right people for the right job. Develops team members, provides training and development to support their success; empowers team members to make decisions while minimizing risks; provides measurable feedback in a timely manner; retains valuable talent and builds the effectiveness of the team as a whole. Plays like a champion.
  • Accountability: Walks the talk. Delivers results on time and at the quality level promised.

We've made it our commitment that any guest who chooses Culver's leaves happy - and that means creating a great experience for you too.

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