Operational Training Specialist
2 weeks ago
Overview: The Operational Training Specialist at Guardian Restoration Partners will oversee the foundational integration efforts for system deployment training as well as ongoing remedial training required at partner sites. This role is crucial for fostering a culture of data integrity, accuracy, and process efficiency within the organization. By emphasizing skill enhancement and process refinement, this position plays a vital role in the success of both the partner teams and the overall company.
This individual will develop expertise in operational workflows and systems. Serving as a pivotal link between partner groups, they will identify bottlenecks, opportunities for efficiency, and areas for enhancement. The Operational Training Specialist will ensure that all new team members receive comprehensive training on company systems and will collaborate closely with leadership to align with organizational goals and requirements.
Key Responsibilities of an Operational Training Specialist
- Develops and maintains a thorough training program that empowers partner teams to perform their roles effectively, with tailored training modules and resources for specific processes.
- Contributes to the successful adoption of processes within partner organizations.
- Facilitates remote interactive training sessions and workshops to address and rectify workflow deficiencies.
- Collaborates with the KPI review process to troubleshoot and analyze data issues that hinder workflow completion, presenting resolution strategies to partners; investigates and resolves process challenges to ensure adherence to operational practices.
- Assists in evaluating employee performance and providing targeted feedback on workflow compliance.
- Offers guidance on best practices for proactive management of workflow processes, including error diagnosis, correction, and optimization.
- Ensures the establishment and maintenance of operational workflow procedures, keeping training materials updated in line with process modifications or enhancements.
- Utilizes Learning Management System (LMS) resources to track training activities and employee progress.
- Ensures that workflows, processes, and procedures align with organizational goals and objectives.
- Enhances communication between leadership and frontline staff, ensuring continuity of processes across all functions.
Qualifications and Skills
- Demonstrated experience as a process trainer or in a similar educational role.
- Exceptional communication and presentation abilities, with a keen understanding of individual training needs.
- Familiarity with contemporary training methodologies and tools.
- Strong troubleshooting and problem-solving capabilities.
- Bachelor's degree or equivalent professional experience.
- 5+ years of relevant experience in workflow or deployment roles.
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