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Medical Records Coordinator

2 months ago

Pittsburgh, Pennsylvania, United States exl Full time
About the Role

We are seeking a highly organized and detail-oriented Medical Records Coordinator to join our team at EXL. As a Medical Records Coordinator, you will play a critical role in ensuring the accuracy and completeness of medical records, while maintaining confidentiality and adhering to regulatory requirements.

Key Responsibilities
  • Open, review, and sort incoming mail and electronic records by client and audit program
  • Accurately review and prepare paper medical records and other healthcare-related correspondence for scanning following a standardized process
  • Review, prepare, and process incoming electronic records received via e-fax, CD, SFTP, and web portal
  • Monitor email accounts and respond to inquiries from internal teams and/or providers within service level
  • Outbound phone calls to providers regarding issues with CDs or other documentation received
  • Review and process return mail
  • Generate, review, and prepare files of outgoing audit letters on a daily basis
  • Operate postage meter, inserter, scanner, and printers
  • Responsible for communication and reporting of any system or workflow issues to the appropriate leadership or team members
  • Meet quality and productivity standards as indicated by service level
  • Comply with HIPAA and other regulations regarding confidentiality of information
  • Maintain daily trackers and other Excel spreadsheets
  • Other duties as assigned to support the audit process and/or company-wide programs
Requirements
  • Education: High school diploma or equivalent
  • Prior phone experience, especially in a healthcare setting
  • Prior experience as a document processor or working with medical records
Preferred Qualifications
  • Demonstrates the ability to work in an organized, efficient, and process-oriented manner
  • Strong oral and written communication skills and the ability to problem-solve
  • Ability to transition from one task to another, while maintaining attention to detail
  • Proficient in Microsoft Office, emphasis with Excel and Outlook
  • Comfortable working in a high-volume, fast-paced environment either with a team or individually
  • Comfortable using various types of office equipment and software programs
  • Prior healthcare experience a plus
What We Offer
  • EXL offers an exciting, fast-paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions
  • You can expect to learn many aspects of businesses that our clients engage in
  • We provide guidance/coaching to every employee through our mentoring program
  • Sky is the limit for our team members