Restaurant Operations Manager
1 month ago
Job Summary:
We are seeking a highly skilled and experienced Restaurant Field Training Manager to join our team at SPB Hospitality. As a key member of our Learning and Development department, you will be responsible for developing and implementing training programs to enhance the skills and knowledge of our restaurant staff.
Key Responsibilities:
- Develop and deliver training programs to improve service standards and hospitality skills
- Travel to restaurants to provide on-site training and coaching to staff
- Collaborate with regional directors and senior vice presidents to develop and implement company-wide training initiatives
- Build strong relationships with restaurant managers and staff to understand their training needs and develop effective solutions
- Stay up-to-date with industry trends and best practices in training and development
Requirements:
- Proven experience in training and development, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to travel frequently to restaurants and work in a fast-paced environment
- Strong analytical and problem-solving skills
- Knowledge of company operations and service standards
Working Conditions:
This role requires frequent travel to restaurants, which may involve working in a fast-paced environment and interacting with staff at all levels. The ability to lift, bend, and stand for long periods of time may be required.
Physical Demands:
- Ability to lift up to 25 pounds
- Ability to stand for long periods of time
- Ability to bend and move freely
Work Environment:
This role is based in a restaurant environment and requires frequent travel to other locations. The ability to work in a fast-paced environment and interact with staff at all levels is essential.
Knowledge, Skills, and Abilities:
- Guest and personal service knowledge
- English language knowledge
- Mathematics and measurements knowledge
- Active listening skills
- Social perceptiveness
- Coordination
- Reading comprehension
Notes:
The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
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