Bilingual Patient Service Representative

13 hours ago


High Point, North Carolina, United States Triad Adult and Pediatric Medicine, Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Bilingual Patient Service Representative to join our team at Triad Adult and Pediatric Medicine, Inc. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Register patients in a timely and accurate manner, ensuring all necessary information is collected and updated.
  • Verify patient insurance information and update records as needed.
  • Answer and direct phone calls, responding to patient inquiries and concerns.
  • Provide excellent customer service, ensuring patients feel valued and respected.
  • Collaborate with the insurance clerk and DSS workers to verify patient eligibility.
  • Collect co-payments and amounts due, providing patients with receipts and ensuring accurate financial records.
  • Communicate effectively with patients, families, and healthcare team members to ensure seamless care coordination.
  • Maintain accurate and up-to-date patient records, adhering to HIPAA guidelines and company policies.
  • Perform other administrative tasks as assigned, including data entry, filing, and mail distribution.
Requirements
  • High school diploma or equivalent required; specialized courses in healthcare administration or related field preferred.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse patient populations.
  • Proficiency in English and Spanish (oral and written) required; additional languages a plus.
  • Basic computer skills, including Microsoft Office and data processing equipment.
  • Ability to maintain confidentiality and handle sensitive patient information with discretion.
  • Flexibility to adapt to changing priorities and work in a fast-paced environment.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Access to ongoing training and education to enhance your skills and knowledge.
  • A chance to make a meaningful difference in the lives of our patients and their families.


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