Guest Loyalty Specialist

2 weeks ago


Roseville, California, United States EchoPark Automotive Full time
Job Summary

EchoPark Automotive is seeking a highly skilled Guest Loyalty Specialist to join our team in Roseville, CA. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring our customers remain loyal to our brand.

Key Responsibilities
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Collaborate with the Experience Manager and General Manager to achieve desired targets for guest satisfaction
  • Communicate effectively with guests, sales, and recon departments to ensure seamless experiences
  • Schedule appointments and ensure timely completion of repairs
  • Work closely with the recon team to ensure repairs meet company standards and guest expectations
  • Foster a culture of open communication and transparency with guests and team members
Requirements
  • Proven customer service and problem resolution skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and interpersonal skills
  • Willingness to learn and take ownership of responsibilities
  • Ability to work in a team environment and contribute to a positive culture
What We Offer
  • $20 per hour with monthly bonus potential
  • Health, Dental, and Vision Insurance
  • 401k with a 4% company match
  • Paid vacation
  • Access to leadership and personal development programs
  • Casual dress

We are an equal opportunity employer and welcome applications from diverse candidates. All information will be kept confidential according to EEO guidelines.



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