Membership Sales Representative
7 days ago
The Membership Concierge at Life Time Fitness is responsible for delivering exceptional customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits our facilities feels welcomed and valued. In this role, you will enjoy a dynamic and healthy work environment while building value-based relationships that increase member loyalty and assist them in meeting their wellness goals.
Key Responsibilities
- Operate as the first point of contact for members and guests, providing a warm and welcoming experience.
- Receive and facilitate incoming phone calls from members and guests, responding to their inquiries and concerns.
- Maintain up-to-date knowledge of our facilities, programs, and services to educate members and guests on our offerings.
- Exemplify a hospitality mindset to build relationships with members and guests, creating extraordinary experiences that exceed their expectations.
- Assist members with transactions and general account changes, ensuring seamless and efficient service.
- Minimum of 6 months of service or reception experience.
- Complete Concierge Certification upon hire.
- Ability to work a minimum of 15 hours per week.
- Commitment to serving others with a passion for delivering exceptional customer service.
- Effective communication skills and ability to multi-task in a fast-paced environment.
- Ability to stand for 4 hours at a time.
- High school graduate or equivalent preferred.
This is an hourly position with wages starting at $15.50 and paying up to $19.25, based on experience and qualifications.
Life Time Fitness is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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