Full Time Inventory Coordinator

4 days ago

Mason, United States Joann Full time

Job Summary

We are seeking a highly skilled and detail-oriented Inventory Coordinator to join our team at Joann. As an Inventory Coordinator, you will play a critical role in ensuring the smooth operation of our inventory management processes. Your primary responsibility will be to deliver a premium customer experience by inspiring creativity within our customers and making Joann their Happy Place

Key Responsibilities

  • Customer Experience
    • Provide exceptional customer service by greeting every customer and using the F.A.S.T. service model to meet their needs.
    • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
    • Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Inventory Management
    • Perform on-hand counts of physical inventory throughout the back room and sales floor to ensure all inventory is accounted for.
    • Receive and unload truck deliveries with close attention to detail and ensure freight is organized and undamaged.
    • Process freight received from trucks to ensure all merchandise is accounted for and ready to be sent to the sales floor when necessary.
    • Clean and organize the back room and maintain high standards in the cleanliness and quality of their work area.
    • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
    • Maintain accurate inventory levels including top stock throughout the store.
  • Merchandising and Sales
    • Consult with store management regarding inventory discrepancy and product flow issues to reduce shrink.
    • Merchandise product in a way that catches the customer's attention and promotes sales.
    • Complete POG setup and ensure accuracy of planograms throughout the store.
    • Constantly improve processes and seek innovative ways to create a better flow of inventory throughout the store.
  • Team Collaboration
    • Work closely with store management to ensure that incoming freight has a strategic plan for movement onto the sales floor.
    • Communicate freight plan to other team members and promote whole store participation in the movement of freight.
    • Partner with store management to align scheduled hours with the inbound product flow to create full workload coverage.
    • Monitor team member work practices and provide guidance on receiving/stocking store policies.

Requirements

  • Education
    • High School Diploma or equivalent.
  • Experience
    • 1+ years of experience in a customer-centric environment.
    • 2-3+ years of retail experience preferred.

Physical Requirements

  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis).

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