Customer Service Representative

4 weeks ago

Orange Park, Florida, United States MCI Careers Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering questions in a timely and professional manner.

Key Responsibilities:

  • Handle inbound customer inquiries via phone, email, and chat
  • Resolve customer issues and concerns in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction targets

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Flexible scheduling and work-life balance
  • Recognition and rewards for outstanding performance

About MCI Careers:

MCI Careers is a leading provider of business process outsourcing and customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.

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