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Customer Service Representative

2 months ago


Taylor, United States Northern Hotels Group LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Northern Hotels Group LLC. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Services: Greet and welcome guests, respond to their inquiries, and resolve any issues or concerns in a timely and professional manner.
  • Front Desk Operations: Check guests in and out, handle cash and credit transactions, and maintain accurate records.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints, providing solutions that meet their needs and exceed their expectations.
  • Teamwork: Collaborate with other departments, such as housekeeping and maintenance, to ensure a smooth and efficient guest experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience in a hotel or hospitality setting preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in using computer systems and software.
What We Offer
  • Competitive Wages: We offer a competitive hourly rate and opportunities for advancement.
  • Benefits: Our team members enjoy a range of benefits, including discounts at other Hilton Brand Hotels and access to training and development programs.