IT Support Specialist

1 month ago


Paducah, Kentucky, United States Systems Solutions of Paducah, LLC Full time
Job Title: IT Support Specialist

Systems Solutions of Paducah, LLC is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide Level 1 and Level 2 remote and onsite technical support to clients.
  • Work effectively within a team structure to resolve technical issues.
  • Implement and provide support for business-class hardware and software.
  • Maintain thorough, accurate, and up-to-date client documentation.
  • Communicate effectively with users to provide updates on trouble tickets.
Requirements:
  • 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience.
  • Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows).
  • Knowledge of basic networking principles, including TCP/IP, DNS, DHCP, LAN/WAN.
  • Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.).
  • Experience troubleshooting standard hardware issues and running diagnostics.
  • An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.).
  • Basic Apple, Mac OS, and iOS troubleshooting experience a plus.
  • Demonstrable ability to quickly learn and support various business applications.
  • An Associates or Bachelor's degree in a technology-related field.
  • 1-3 years customer service experience.
Benefits:
  • Generous PTO and 401k matching.
  • Health insurance, disability, life insurance, and company car.
  • Opportunities for growth and long-term employment relationships.

Systems Solutions of Paducah, LLC is a leading provider of commercial network consulting, design, implementation management, and network support in the region. We offer a full portfolio of Managed Services products and services to the small and medium-sized business community.



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