Member Experience Specialist

7 days ago


Lumberton, North Carolina, United States Local Government Federal Credit Union Full time
About the Job

We are seeking a Member Experience Specialist to join our team at Local Government Federal Credit Union. This is a full-time position that offers a competitive salary and excellent benefits.

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience. The ideal candidate will have 1-3 years of banking or member service experience, with a high school diploma or equivalent.

As a Member Experience Specialist, you will be responsible for delivering exceptional member experiences, identifying opportunities to enhance the member experience, and promoting our products and services to meet their financial goals.

Key Responsibilities:

  • Demonstrate exceptional member service by providing personalized solutions, creating memorable interactions, and exceeding member expectations.
  • Identify opportunities to enhance the member experience and implement improvements.
  • Promote our products and services to meet the financial goals of our members.

Requirements:

  • Minimum 1-3 years of banking or member service experience.
  • High school diploma or equivalent.
  • Excellent verbal, written, telephone, and interpersonal communication skills.
  • Demonstrated strong customer service skills.
  • Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.
  • PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
  • Ability to function in a Consumer business office environment and utilize standard office equipment.
  • Ability to lift a minimum of 25 lbs.
  • Travel required on occasion.


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