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Specialty Coffee Wholesale Account Manager

1 month ago


Harris, Minnesota, United States Joe Van Gogh Inc Full time

Job Title: Specialty Coffee Wholesale Account Manager

Job Summary:

The Specialty Coffee Wholesale Account Manager is responsible for maintaining and expanding Joe Van Gogh's wholesale relationships. This role involves visiting customer accounts, assisting with deliveries, and participating in grocery demos. The ideal candidate should have excellent interpersonal and customer service skills, as well as the ability to work independently and collaboratively.

Key Responsibilities:

  • Assist in the onboarding process for wholesale customers by providing training and building rapport with account leadership.
  • Schedule and complete regular on-site visits to document equipment specs and condition, product quality, and other details in the CRM.
  • Develop strategies to build internal sales of seasonal coffees and allied products, highlight new product releases, and encourage training participation.
  • Work with the Sales Team to create wholesale program structures to improve efficiency and performance metrics.
  • Act as a liaison for customers in our growing ecosystem.
  • Identify opportunities to innovate and improve the wholesale experience.

Requirements:

  • 36 – 40 hours per week.
  • Exceptional interpersonal and customer service skills.
  • Demonstrated ability to communicate and collaborate effectively.
  • 1+ years of specialty coffee experience.
  • Strong motivation and ability to work independently.
  • Demonstrated teaching ability, passion for helping others learn.
  • Time management skills and flexibility in prioritization.
  • Criminal background check as required by JVG's institutional partners.
  • Ability to work weekends and on call.
  • Some out-of-town travel required.
  • Reliable transportation and a valid NC Driver's License.
  • Prolonged, frequent ingestion of coffee and tea.
  • Prolonged periods of time on feet.
  • Ability to lift 50+ pounds.
  • Requires significant driving to and from customers' accounts.

About Joe Van Gogh Inc:

Joe Van Gogh Inc is a leading specialty coffee company dedicated to providing high-quality products and exceptional customer service. We are committed to building strong relationships with our customers and partners to drive growth and success.