Island Club Host/Hostess

2 weeks ago

Harris Twp, United States Island Resort and Casino Full time

Island Club Host/Hostess HOURS: PART TIME POSITION(S); HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS WAGE: $ 14.00 / HOUR ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide superior customer service to all gaming patrons to ensure a superior entertainment experience. Maintain close communication with VIP Service Hosts pertaining to VIP player information as well as potential new VIP players. Communication between VIP Hosts and Island Club Hosts to ensure VIP Hosts maintain working knowledge of day to day operations within the Island Club. Issue customer comment forms, receive and resolve customer complaints from the Gaming Facility. Distribute and receive donation requests and win/loss requests and forward to appropriate Managers. Maintain knowledge of and promote all upcoming promotions and Casino events. Plan and execute promotions or events as well as follow through for all slot tournaments, party pits as well as special events as assigned by management. Create accounts for all new members; issue new member benefits and explain in detail benefits of the Island Club to all new members. Reprint lost cards requested by the player/customer. Edit existing player accounts with up-to-date personal information and demographics. Adjust existing player accounts to reflect the correct level achieved and explain in detail level benefits and what is expected of the player to maintain levels or move up as well as the results of not maintaining current levels. Report all duplicate accounts on merge sheets. Recognize player birthday and anniversaries with the appropriate benefits entitled to the player. Enroll players into groups and redemptions for specific promotions. Issue all area and casino hotel / motel packages, point redemption requested, promo cash coupons presented with proper codes to ensure proper reporting. Report numbers at the end of the night, point redemptions and comps to be voided to Coordinator, Supervisor or Manager for proper follow through. Issue drink coupons within guidelines, packets of drink coupons to authorized management; maintain drink coupon log to ensure proper reporting to marketing management. Issue manager comps for patrons as requested by authorized management personnel. Enter all pit ratings for Island Club members as received from the Gaming department. Present incorrect pit ratings to Coordinator, Supervisors or Manager for corrections. Prepare all necessary paperwork for group tours prior to arrival; distribute necessary group tour changes to all departments. Execute specific bus promotions, greet and depart all incoming group tours, Print and verify reports to ensure accuracy Issue necessary promo cash to eligible group tour patrons. Maintain necessary logs of coupons used for hotel packages, drink or other coupons issued by Island Club Staff to ensure proper audit trail. Work closely with other departments to assist in promotions, customer complaints or other duties requested by the department that entails delivery of customer service. Answer all incoming phone calls to ticket sales. Receive, prepare and sell all entertainment tickets and event tickets being sold at the ticket office. Maintain customer information within ticketing system. Edit personal customer information and demographics as necessary. Maintain daily ticket counts. File as necessary paperwork for events sold with the appropriate concert file. Maintain knowledge of all upcoming entertainment events as well as information pertaining to each artist to ensure customer questions a

  • Island Club Host/Hostess

    2 weeks ago

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