Customer Service Representative
3 days ago
Forest Lawn Memorial-Parks & Mortuaries is seeking a skilled Customer Service Representative to join our team. As a key member of our Information Office, you will be responsible for providing exceptional customer service to our client families, handling phone calls, emails, chats, and written correspondence.
Key Responsibilities- Communicate with families to provide information regarding services and prices
- Utilize advanced customer service skills to handle phone calls, emails, and written correspondence
- Work directly with business partners to resolve problems promptly
- Study and stay abreast on general information of interest to our client families and internal employees
- Develop and maintain accurate client family files and records
- Minimum of 2 years in a previous Customer Support, Client Sales, or Call Center position
- Strong customer service experience required
- Call Center experience a plus
- PC Literate; have basic knowledge of Word and Excel; Must type at least 45 wpm
- High School Diploma or G.E.D.
- Valid California Driver's License
- Previous experience in a Call Center environment
Forest Lawn takes pride in offering an excellent benefits package to our employees, which includes competitive pay, comprehensive health insurance, and opportunities for professional growth and development.
Drug Testing PolicyPrior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn.
E-Verify StatementForest Lawn has registered to participate in the federal government's E-Verify program, which allows us to confirm the employment authorization of all newly hired employees.
Fair Chance Initiative for Hiring OrdinanceForest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws.
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