Customer Service Representative

5 days ago

Glendale, California, United States Domino's Franchise Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Domino's Franchise team, you will be responsible for providing exceptional customer service, operating equipment, and maintaining a clean and safe work environment.

Key Responsibilities:
  • Operate all equipment, including ovens, mixers, and cash registers, to prepare and serve food and beverages.
  • Stock ingredients from delivery areas to storage, work areas, and walk-in coolers.
  • Prepare all products, including pizzas, sides, and beverages, to meet customer demands.
  • Use proprietary technology, such as the Domino's Digital Shoulder Surf (DSS), to process orders and manage customer interactions.
  • Receive and process telephone orders, taking inventory and completing associated paperwork.
  • Clean equipment and facility daily, maintaining a clean and safe work environment.
  • Responsible for continued on-the-job training for any and all new products.
  • Must have good communication skills, ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Requirements:
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately with speed.
  • Ability to enter orders using a computer keyboard or touch screen.
Work Conditions:
  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
  • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
  • Sudden changes in temperature in work area and while outside.
  • Fumes from food odors.
  • Exposure to cornmeal dust.
  • Cramped quarters including walk-in cooler.
  • Hot surfaces/tools from over up to 500 degrees or higher.
  • Sharp edges and moving mechanical parts.
Physical Demands:
  • Talking and hearing on the telephone.
  • Near and mid-range vision for most in-store tasks.
  • Depth perception.
  • Ability to differentiate between hot and cold surfaces.
Temperaments:
  • The ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Standing, Walking, Sitting, Lifting, Carrying, Driving, Pushing, Climbing, Stooping/Bending, Crouching/Squatting, Reaching, Hand Tasks, Machine, Tools, Equipment, Work Aids, Technology:
  • Most tasks are performed from a standing position.
  • Walking is generally in short distances for short durations.
  • Paperwork is normally completed in an office at a desk or table.
  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
  • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
  • During delivery of product, navigation of five or more flights of stairs may be required.
  • Forward bending at the waist is necessary at the pizza assembly station.
  • Toe room is present, but workers are unable to flex their knees while standing at this station.
  • Duration of this position is approximately 40-45 seconds at a time, repeated continuously during the day.
  • Forward bending is also present at the front counter when stocking ingredients.
  • Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Additional Information:

All your information will be kept confidential according to EEO guidelines.

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