Customer Service Representative
6 days ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Consultant at Universal Mitsubishi. As a key member of our sales team, you will play a vital role in delivering exceptional customer service and support.
Key Responsibilities:
- Respond to customer inquiries and establish follow-up appointments to meet their needs
- Provide customers with product information and direct them to relevant dealership resources
- Present financing options based on customer requirements
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions to improve customer experience
- Utilize CRM tracking system to monitor customer interactions
Requirements:
- At least one previous role in customer service experience
- Excellent teamwork and communication skills
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's license
What We Offer:
As an equal opportunity employer, we are committed to providing a diverse and inclusive work environment. We prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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