Associate Experience Specialist

3 weeks ago


Sacramento, California, United States Central Garden & Pet Full time
Associate Experience Specialist

Company Overview:

Central Garden & Pet Company is committed to providing innovative and trusted products for the pet and garden industries. Our mission is to lead the future of these industries and help lawns grow greener, gardens bloom bigger, pets live healthier, and communities grow stronger.

Job Description:

The Associate Experience Specialist will be responsible for providing exceptional customer service by answering phones, handling customer interactions through our CRM, Salesforce, and resolving complaints quickly. This role will also involve processing orders and credits with high accuracy and efficiency, demonstrating customer satisfaction best practices, and collaborating with other departments to assist in solutions for clients.

Key Responsibilities:

  • Phone Support: Handle large volumes of inbound and outbound calls to clients in a professional and courteous manner.
  • Order Processing: Process all orders and credits with high accuracy and efficiency.
  • Customer Satisfaction: Demonstrate customer satisfaction best practices, including follow-up and notification, to ensure a positive experience.
  • Team Collaboration: Collaborate with other departments to assist in solutions for clients and drive business growth.

Requirements:

  • Education: College education desired or five years of customer experience.
  • Skills: Proven experience in data entry, good written and oral communication skills, active listening skills, detail-oriented, and ability to manage multiple tasks.

Salary and Benefits:

$18.73 - $22.50 per hour depending on experience. Comprehensive Medical, Dental, and Vision Insurance, Free Life and Disability Insurance, Health and Dependent Care Flexible Spending Accounts, 401k with 3% company match and annual employer discretionary contribution, Paid vacation, holidays, and sick time, Employee Assistance Program, Access to thousands of free online courses, Discounts on cell phones, movie tickets, gym memberships, and more, Education Assistance, Referral Program with cash bonus, Access to on-demand pay, Paid parental leave.



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