Host - Hospitality Ambassador

6 days ago


Baltimore, Maryland, United States The Cordish Companies Full time

Job Summary:

The Cordish Companies is seeking a highly skilled and experienced Host to join our team at Cece's Roland Park. As a Host, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience for all who visit our venue.

Key Responsibilities:

  • Guest Greeting and Seating: Greet guests in a friendly and professional manner, welcoming them to the venue and ensuring they are seated promptly and efficiently.
  • Phone and Reservation Management: Answer phone calls and manage reservations in a timely and accurate manner, ensuring that all guests are aware of their seating arrangements and any special requests.
  • Communication and Problem-Solving: Communicate effectively with guests, employees, and management to resolve any issues or concerns that may arise during their visit.
  • Table Management: Coordinate seating arrangements to ensure that guests are seated in a timely and efficient manner, and that tables are turned over quickly to minimize wait times.
  • Special Events and Parties: Anticipate and prepare for special events and parties, ensuring that all guests are aware of the details and that the event runs smoothly.

Requirements:

  • Experience: At least one year of experience in customer service and/or hosting.
  • Language Skills: Must speak fluent English, with other languages a plus.
  • Communication Skills: Excellent communication skills, with the ability to interact with guests, employees, and management in a professional and courteous manner.
  • Mathematical Skills: Basic mathematical skills, with the ability to handle cash and operate a point-of-sale system.
  • Physical Demands: Ability to stand for long periods of time, lift up to 50 pounds, and move about the venue with ease.

Benefits:

  • 401(k) Matching: The Cordish Companies offers a 401(k) matching program to help you save for your future.
  • Health Insurance: We offer a comprehensive health insurance plan to ensure your well-being.
  • Dental and Vision Insurance: We also offer dental and vision insurance to help you maintain your health and well-being.
  • Meals Provided: As a Host, you will receive meals provided during your shift.
  • Paid Time Off: You will receive paid time off to relax and recharge.
  • Referral Program: We offer a referral program to reward you for referring friends and family to join our team.
  • Growth Opportunities: The Cordish Companies offers growth opportunities to help you advance your career.


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