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Director of Global Consumer Experience

2 months ago

Goleta, California, United States Deckers Brands Full time
About the Role

We are seeking a visionary leader to join our team as the Director of Global Consumer Experience. In this role, you will be responsible for elevating our strategies in integrating and personalizing the consumer journey across all touchpoints within our DTC ecosystem.

Key Responsibilities
  • Lead collaborative efforts with cross-functional leaders across each brand within the Deckers portfolio to strategize and implement a sophisticated roadmap focused on personalizing and interconnecting the consumer journey across all DTC touchpoints.
  • Employ advanced data analytics, consumer segmentation strategies, and cutting-edge UX design methodologies to craft seamless consumer experiences across DTC interactions.
  • Forge strong partnerships with diverse teams encompassing marketing, channel leadership, customer care, and technology to ensure seamless coherence and alignment across all consumer points of contact.
  • Assume leadership of the Global UX team, driving the development and execution of innovative solutions to elevate the consumer experience across all digital and physical DTC channels.
  • Champion continuous improvement initiatives aimed at optimizing consumer lifetime value, satisfaction, and brand advocacy.
  • Oversee the maintenance of up-to-date journey maps tailored to individual personas for critical journeys.
  • Stay at the forefront of industry trends, emerging technologies, and leading practices in consumer journey mapping and UX design.
  • Establish robust key performance indicators (KPIs) and metrics to evaluate the efficacy of consumer journey initiatives and monitor progress over time.
  • Provide strategic direction, mentorship, and inspiration to the Global UX team, fostering a culture defined by creativity, innovation, and excellence.
Requirements
  • Demonstrated history of achieving significant outcomes in enhancing consumer engagement, satisfaction, and lifetime value through tailored experiences.
  • Proficiency in analytics, with a knack for extracting actionable insights from data to drive strategic decisions and recommendations.
  • Proven ability to collaborate effectively with cross-functional teams within a dynamic, fast-paced environment.
  • Outstanding communication and presentation aptitude, coupled with the capacity to influence stakeholders across all organizational levels.
  • Established leadership credentials, showcasing the ability to inspire and galvanize teams toward accomplishing ambitious goals and objectives.
What We Offer
  • Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
  • Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
  • Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees' needs to get out, get healthy and come back stronger than ever.
  • Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
  • Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development.
  • Health and Wellness - There's nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.