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Customer Service Representative

2 months ago

Bedford, Indiana, United States Thoroughbred Express Full time
Job Summary

Thoroughbred Express is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our operations team, you will play a vital role in ensuring the successful operation of our car wash facilities.

Key Responsibilities
  • Provide exceptional customer service to our clients, educating them on the benefits and safety of our car wash services.
  • Collaborate with peers and site management to ensure the effective operation of our facilities.
  • Assist customers with payment and provide a positive experience.
  • Stay up-to-date with knowledge of our equipment and systems to work efficiently in an automated environment.
  • Direct drivers into the car wash entrance or guide them onto tracks.
  • Perform routine maintenance on equipment to ensure proper working order.
  • Clean and maintain the facility, ensuring a clean and organized environment.
  • Assist customers with any concerns or issues related to the car wash process.
  • Conduct visual inspections of vehicles to confirm their condition before sending them into the wash area.
Requirements
  • Must be at least 18 years of age.
  • Display a courteous, customer-focused attitude and professional demeanor.
  • Work while standing for extended periods (6+ hours).
  • Lift items of moderate weight (10+ pounds).
  • Maintain work expectations in all weather conditions.
  • Interact ethically with fellow employees and customers.
  • Possess a valid and current driver's license.
  • Excellent written and oral communication skills, as well as interpersonal skills.
Preferred Qualifications
  • Previous car wash experience.