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Food and Beverage Service Representative

2 months ago


Charleston, West Virginia, United States Baskin Robbins Full time

**Job Summary**

We are seeking a skilled and friendly Server to join our team at Baskin Robbins. As a Server, you will play a key role in creating memorable guest experiences by providing exceptional service and ensuring that every guest leaves feeling satisfied.

**Key Responsibilities:**

  • Provide attentive and personalized service to guests, ensuring that their needs are met and exceeded.
  • Take food and beverage orders accurately and efficiently, using a menu knowledge to make recommendations and answer questions.
  • Deliver food and beverages in a timely and courteous manner, ensuring that every guest receives their order with a smile.
  • Handle guest complaints in a professional and courteous manner, listening to their concerns and resolving issues promptly and fairly.
  • Work collaboratively with other team members to ensure seamless service and a positive guest experience.

**Requirements:**

  • Ability to work in a fast-paced, high-volume environment with a focus on providing exceptional guest service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Ability to multitask and prioritize tasks in a busy environment.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.

**What We Offer:**

  • A competitive hourly rate and opportunities for advancement.
  • A fun and dynamic work environment with a focus on teamwork and guest satisfaction.
  • Opportunities for professional growth and development.