Customer Service Representative

4 weeks ago


Charleston, West Virginia, United States Food Lion Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards.
  • Assist customers with their shopping needs, including unloading groceries from carts and checking prices quickly and accurately.
  • Operate a cash register, handle cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers, and perform overrides as needed.
  • Identify customers needing assistance and offer to take their order to their car, including Food Lion To-Go orders.
  • Maintain a neat and clean appearance, wear the Food Lion uniform with apron, and adhere to the Food Lion dress code.
  • Retrieve shopping carts from the parking lot and cart corrals, and ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Perform other duties as assigned, including cashiering, managing the front end, and running Food Lion To-Go orders.

Requirements:

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements:

  • Ability to use computers, smart devices, and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Equal Employment Opportunity:

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.



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