Shift Leader

3 weeks ago

Fishers, Indiana, United States Culver's Full time
Job Summary

As a Shift Leader at Culver's, you will be responsible for running shifts efficiently and motivating team members to ensure every guest leaves happy. Your primary goal is to maintain quality products, guest service, and restaurant cleanliness that meet Culver's standards.

Key Responsibilities
  1. Run shifts effectively to ensure quality products, guest service, and restaurant cleanliness meet Culver's standards.
  2. Demonstrate proper product quality control, presentation, and hold times.
  3. Review daily deployment sheets and adjust to ensure team efficiency while maintaining labor costs.
  4. Perform restaurant opening and closing procedures effectively.
  5. Routinely monitor and coach team members on safety best practices related to the Culver's hazard communication program and workplace safety.
  6. Demonstrate proficiency on all restaurant positions.
  7. Train team members effectively on all restaurant positions.
  8. Empower team members to handle guest comments "the Culver's way."
  9. Ensure team members are knowledgeable concerning products and guest service.
  10. Demonstrate and ensure team members are following the standards of uniforms and appearance.
  11. Ensure proper follow-up of visitation and full field reports, including but not limited to cleanliness, hospitality, and ground appearance.
  12. Administer team member breaks according to federal and state legal requirements.
  13. Assist team members with mis-punches, voids, discounts, and other managerial POS tasks.
  14. Perform daily morning, afternoon, and evening restaurant tours effectively.
  15. Run financial reports, count afternoon drawers, enter drawer pickups, and complete daily deposits.
  16. Access financial information and complete weekly sales and labor during their shift.
  17. Monitor daily inventory levels to ensure adequate supply for shifts based on current restaurant sales.
  18. Ensure shelf life, First In-First Out method of inventory rotation, and tempering sheet are maintained accurately.
  19. Ensure the accurate completion of the Quality Control/Safe Food Checklist.
  20. Ensure team members practice proper personal hygiene and demonstrate food safety practices.
  21. Assign and follow up on weekly and monthly "odd jobs" to team members.
  22. Demonstrate positive and effective role modeling for all team members through appearance and attitude.
  23. Attend all manager and team member meetings.
  24. Follow restaurant policies and procedures consistently.
  25. Ensure proper product waste documentation on every shift.
  26. Use Radiant for cash counting procedures.
  27. Run daily POS labor reports.
Qualifications
  • Education: College graduate with a degree in hotel and restaurant management or equivalent experience. Certified from a national food safety program.
  • Experience: Demonstrates leadership skills. Certified in-store trainer in all areas.
  • Characteristics: Have the ability to effectively organize work, communicate well, and is management-oriented. Demonstrates an energetic, positive attitude that is contagious.
  • Compensation: Salary is commensurate with person's qualifications and will reflect present market for a position of similar responsibilities.
Physical Abilities
  • Stand Constantly
  • Walk Constantly
  • Sit Occasionally
  • Handling Constantly
  • Lift / carry 10 lbs or less Constantly
  • Lift / carry 11-20 lbs Constantly
  • Lift / carry 21-50 lbs Frequently
  • Lift / carry lbs Occasionally
Management Leadership Success Factors
  • Communication: Verbal, written, presentations to others; communication up - same level - direct reports; inclusive, honest, direct, timely; clear, concise; confronts the brutal facts; delivers ideas for solutions with problems.
  • Change Management: Taking initiative, supportive of change; reacts quickly and appropriately; sets a good example as a role model in accepting change, executing change initiatives, and following through to ensure changes are effective.
  • Decision Making & Problem Solving: Uses judgment, common sense, and sensitivity in addressing issues; gathers appropriate information and seeks input from cross-functional team members; collaborates with others to ensure that decisions are made with consideration for impact on others; makes timely and fair decisions; able to make tough decisions when necessary.
  • Innovation, Creativity & Vision: Seeks new ways to improve efficiency, effectiveness, quality; achieves extra-ordinary results with ordinary resources.
  • Planning (short and long term): Organized and able to establish priorities, required resources; delivers the desired results; manages multiple deadlines and priorities; ensures that planning involves cross-functional team members to assess impact of deadlines and utilization of resources.
  • Organizational Relationships: Builds effective relationships with both external (guests and vendors) and internal (team members) stakeholders, and between levels, teams, and across functions. Supports and cooperates with other teams, negotiates, and has the ability to influence others.
  • Built and Sustains a High Performance Team: Selects the right people for the right job. Develops team members, provides training and development to support their success; empowers team members to make decisions while minimizing risks; provides measurable feedback in a timely manner; retains valuable talent and builds the effectiveness of the team as a whole. Plays like a champion.
  • Accountability: Walks the talk. Delivers results on time and at the quality level promised.

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