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Authorization Specialist
2 months ago
Midstate Radiology Associates (MRA) is seeking a Full-Time Authorization Specialist to support our Access Center.
Work Schedule: Monday to Friday, 8:30 AM to 5:00 PM.
Compensation: MRA provides competitive starting pay based on qualifications and experience, ranging from $18.00/hr to $22.38/hr.
Position Responsibilities:
The Authorization Specialist is accountable for securing authorizations for all orders in their designated work queue and conducting outbound scheduling calls to patients for the physicians and offices they oversee.
- Manage all orders that enter the authorization coordinator work queue.
- Oversee daily orders placed by referring physicians and ordering groups through the work queue and order depots.
- Schedule appointments with patients for daily orders and follow up with those who have received prior messages.
- Verify patient insurance eligibility and initiate the authorization process.
- Monitor the status of pending authorizations.
- Address denied cases by collaborating with physician offices and pursuing reconsiderations, appeals, or peer-to-peer options.
- Assist with inbound calls when necessary for operational efficiency.
- May be required to input written/non-EPIC orders into the system.
- Potentially enter demographic and insurance details into the system.
Qualifications:
- High School Diploma or equivalent required.
- Prior experience in a call center environment is preferred.
- Experience in customer service within a healthcare context is advantageous.
- Familiarity with Electronic Health Records (EPIC experience is a plus).
- Must exhibit a friendly demeanor and demonstrate empathy towards patients.
- Strong interpersonal, analytical, communication, and problem-solving abilities are essential.
- Willingness to undertake new responsibilities as operational needs evolve.
- Commitment to maintaining confidentiality in compliance with HIPAA regulations.
Midstate Radiology Associates values a diverse workforce and encourages all qualified candidates to apply.
MRA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
For more information about Midstate Radiology Associates, including employee benefits and company culture, please visit our website.
