Contact Center Operations Manager
3 weeks ago
The ideal candidate will oversee daily operations, ensuring that our agents provide outstanding service while adhering to best practices and organizational standards. This includes utilizing data-driven insights to optimize processes, managing performance metrics, policies, and procedures to drive quality service, identifying opportunities for enhancing customer service protocols, and collaborating with internal stakeholders.
Responsibilities:- Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.
- Supervise and mentor a team of contact center agents, providing coaching, support, and performance feedback to enhance service quality.
- IDentify opportunities for enhancing customer service protocols and collaborate with internal stakeholders.
The estimated salary for this position is $70,000 - $90,000 per year, depending on experience. Benefits include comprehensive insurance coverage (90% premium covered by Serenity), clear paths for growth and advancement, competitive compensation, generous PTO plus 10 major holidays off, 401K retirement plan, and an Employee Referral Program.
Serenity offers a dynamic work environment with opportunities for growth and development. If you are passionate about supporting individuals facing mental health challenges and have the skills to excel in a fast-paced contact center environment, we encourage you to apply.
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Contact Center Specialist
2 weeks ago
Fort Worth, Texas, United States Jcjm Insurance Agency Llc Full timeJob TitleWe are hiring a dynamic and results-driven Contact Center Specialist to join our team. As a key member of our team, you will be responsible for following up on leads and providing exceptional customer service to our clients.The successful candidate will have a proven track record of success in customer-facing roles, excellent communication skills,...
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Call Center Operations Manager
2 weeks ago
Fort Worth, Texas, United States Serenity Healthcare, LLC Full timeAbout the JobThe Call Center Operations Manager will be responsible for leading our team of customer service representatives. This role requires a strong understanding of customer service principles and a proven track record of driving results in a fast-paced environment.ResponsibilitiesDevelop and implement process improvements to increase efficiency and...
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Operational Systems Manager
2 weeks ago
Fort Worth, Texas, United States Disability Solutions Full timeOperational Systems ManagerCook Children's Medical Center is seeking a highly skilled Operational Systems Manager to oversee the maintenance and operation of our medical center's facilities. The salary range for this position is $65,000 - $85,000 per year.The Operational Systems Manager will be responsible for planning, coordinating, and supervising the...
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Strategic Operations Manager
3 weeks ago
Fort Worth, Texas, United States Center for Transforming Lives Full timeChief Operating Officer Job DescriptionThe Chief Operating Officer is responsible for leading the development and implementation of the agency's operating plans, ensuring effective execution, and driving strategic growth.Key Responsibilities:Drive strategic planning, resource allocation, and project implementation to achieve organizational...
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Logistics and Operations Manager
2 weeks ago
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Trucking Operations Manager
2 weeks ago
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Operations Manager
2 weeks ago
Fort Worth, Texas, United States CorVel Healthcare Corporation Full timeJob OverviewCORVEL Healthcare Corporation is seeking an experienced Operations Manager to oversee daily operations and lead a team of employees. This role requires strong leadership skills, excellent communication abilities, and a proven track record of success in a fast-paced production environment.About the RoleThis is a hybrid position that involves...
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Aerial Operations Manager
2 weeks ago
Fort Worth, Texas, United States Superior Telecom Services Inc Full timeJob ResponsibilitiesIn this role, you will be responsible for managing construction operations, including planning, implementing, and managing projects. You will direct and lead supervisors, coordinators, and crews to ensure deadlines and cost targets are met while maintaining required project documentation. As a liaison between clients and technical aspects...
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Site Operations Manager
2 weeks ago
Fort Worth, Texas, United States Disability Solutions Full timeAbout the RoleAs a Site Operations Manager at Cook Children's Medical Center, you will be responsible for overseeing the maintenance and operation of utility systems, including steam, chilled water, hydronic loops, electrical distribution systems, vertical lift systems, medical gases, domestic water, pneumatic tube, and sewage systems.About UsCook Children's...
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IT Support Operations Manager
3 weeks ago
Fort Worth, Texas, United States Tandy Leather Factory Full timeJob OverviewWe are seeking an experienced IT Service Desk Manager to lead our technical support team at Tandy Leather Factory Inc. Located in Fort Worth, Texas, this role requires a dynamic and skilled professional who can oversee the day-to-day operations of our IT service desk, ensuring exceptional customer service delivery.The ideal candidate will have a...
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Inside Sales and Operations Manager
2 weeks ago
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General Manager
1 week ago
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Philanthropy Manager
1 week ago
Fort Worth, Texas, United States Center for Transforming Lives Full timeAbout the RoleWe are seeking an experienced Development Manager to join our team at the Center for Transforming Lives. In this role, you will be responsible for securing gifts from prospective and loyal donors through identification, cultivation, and solicitation. You will maintain relationships with all assigned donors and aid in the stewardship process to...
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Data Center Operations Technician
3 weeks ago
Fort Worth, Texas, United States Advanced Crypto Services, Inc. Full timeJob Summary:We are seeking a skilled Data Center Field Technician to join our team at Advanced Crypto Services, Inc. in Fort Worth, Texas. As a critical member of our operations team, you will play a key role in maintaining and repairing Bitcoin mining sites and supporting ACS operations teams.Key Responsibilities:Perform cleaning and inspections of mining...
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Shift Operations Manager
2 weeks ago
Fort Worth, Texas, United States Wingstop Ft. Worth - 8th Avenue Full timeAbout the Role">As a Team Lead and Customer Liaison at Wingstop Ft. Worth - 8th Avenue, you will be the go-to person during your shift. You'll resolve issues promptly and lend a helping hand where needed. When the manager is not present, you'll oversee team members and ensure customer satisfaction.">Key Responsibilities">">Manage team members and lead by...
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Warehouse Operations Manager
2 weeks ago
Fort Worth, Texas, United States Beauty Manufacture Solutions Corp. Full timeJob Summary: We are seeking a highly skilled Warehouse Lead to oversee the daily operations of our distribution center. This is a fantastic opportunity to join a dynamic team and contribute to the success of our company. As a Warehouse Lead, you will be responsible for ensuring that all shipping functions are completed accurately and on time. This includes...
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Operations Manager
3 weeks ago
Fort Worth, Texas, United States Fort Brewery Full timeJob SummaryWe are seeking an experienced Operations Manager to oversee daily activities and drive business growth. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering results.As an Operations Manager at Frank Kent Country, you will be responsible for managing a team of professionals,...
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Operations Manager
2 weeks ago
Fort Worth, Texas, United States Arby's - Turbo Full timeWe are seeking an experienced Operations Manager to join our team at Arby's - Turbo. As an integral part of our leadership team, you will be responsible for assisting the restaurant manager in profitably operating the restaurant within established practices and procedures.Job Summary:The Assistant Manager role is a key position that requires strong...
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Operations Manager
2 weeks ago
Fort Worth, Texas, United States Arby's - Turbo Full timeArby's - Turbo: Unlock Your Leadership PotentialAbout the Role:The Operations Manager at Arby's - Turbo will play a pivotal role in driving restaurant profitability and customer satisfaction. This dynamic leader will assist the Restaurant Manager in executing daily operations, managing costs, and fostering an environment of teamwork and growth.Key...
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Operational Manager
2 weeks ago
Fort Worth, Texas, United States Trail Drive Management Corp. Full timeJob DescriptionEstimated Salary Range: $75,000 - $100,000 per annum.The Changeover Manager role at Trail Drive Management Corp. is a critical position that ensures the smooth operation of events and daily activities at Dickies Arena. As an experienced professional in facility management, you will be responsible for overseeing the changeover process, event...