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Customer Service Representative
1 month ago
Under the guidance of the Customer Service Director, the CSR will be responsible for servicing customer inquiries, product requests, quotations, order entry, and order follow-up. This position is vital to the Sales department and will impact the overall profitability of the Company.
Key Responsibilities:
- Provide exceptional customer service and support to customers, both internally and externally.
- Knowledge of product lines and sales support to ensure accurate and timely responses to customer inquiries.
- Assist with order entry, order follow-up, and other sales-related tasks as needed.
- Collaborate with the Customer Service Director to develop and implement sales strategies and initiatives.
- Develop and maintain relationships with customers, business partners, and management team.
