Customer Service Liaison
3 weeks ago
We are seeking a highly skilled Customer Service Liaison to join our team at Credit Acceptance. As a key member of our operations team, you will be responsible for handling incoming phone calls and providing exceptional customer service to our valued clients.
About the Role:
- You will spend most of your time on the phone effectively and efficiently handling consumer phone calls assisting with one-time and recurring phone payments.
- You will leverage our Customer Service Call Quality model to understand how to handle each call in a manner that is respectful and helpful while providing consumers with accurate account information.
- You will handle all consumer requests such as document requests, contract questions and information inquiries.
- You will proactively discuss payment options with no fees and/or lower cost with the customers when there is a fee associated with their payment.
Requirements:
- You must have a high school diploma or GED.
- You must have a high-speed internet connection with a minimum of 15mbps download speed.
Salary & Bonus:
The estimated salary for this position is $16.00-$18.63/hour based on experience, with an uncapped monthly bonus potential based on individual performance.
Benefits:
- We offer an excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision and many non-standard benefits that make us a Great Place to Work.
Our Company Culture:
We value a positive, respectful, insightful, direct, and earnest culture that encourages collaboration, innovation, and self-awareness.
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