Customer Service Expert

3 days ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Ambient Edge Full time
Job Overview

We are seeking a highly skilled Customer Service Expert to join our team at Ambient Edge. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences.

Responsibilities
  • Provide top-notch customer service by actively listening, understanding, and advising customers on their needs.
  • Manage incoming customer calls, emails, and online chats with professionalism and empathy.
  • Schedule and enter service requests into our CRM system efficiently.
  • Coordinate scheduling with service supervisors and field technicians to ensure seamless operations.
  • Maintain accurate customer and maintenance agreement records.
  • Perform general office support tasks as required.
Requirements

To succeed in this role, you will need:

  • A High School Diploma or equivalent.
  • Proven customer service experience.
  • Strong communication and interpersonal skills.
  • The ability to work independently in a fast-paced environment.
  • Pride in being organized and detail-oriented.
Physical Demands

This role requires:

  • Lifting up to 10lbs occasionally.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Bending, stooping, and carrying.
  • Repeating motions involving wrists, hands, and fingers.
Compensation

Our competitive salary for this role is estimated to be around $45,000 - $60,000 per year, depending on your level of experience.



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