ACH Dispute Resolution Lead
6 days ago
S3 Shared Services is committed to delivering exceptional service to our credit union members. As an ACH Dispute Resolution Lead, you will be responsible for leading our ACH dispute resolution team and ensuring timely and accurate processing of disputed transactions.
Key Responsibilities
- Lead and manage the ACH dispute resolution team to achieve high levels of customer satisfaction and operational efficiency.
- Develop and implement process improvements to enhance the quality and timeliness of dispute resolution services.
- Collaborate with internal departments to resolve complex ACH dispute processing issues.
Requirements and Qualifications
- 5+ years of experience in ACH dispute investigation and leadership, required.
- AAP certified professional and strong knowledge of Reg E and NACHA Regulations, required.
- Excellent leadership and communication skills, with ability to motivate and develop high-performing teams.
- Strong analytical skills and problem-solving abilities, with ability to analyze complex data and make informed decisions.
Benefits and Perks
- Salary range: $60,000 - 75,000 per year, based on experience.
- Flexible work arrangements and telecommuting options.
- Opportunities for professional growth and development.
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