Dispute Resolution Process Analyst
4 days ago
Contact Government Services, LLC is an Equal Opportunity Employer. We strive to simplify and enhance government bureaucracy through optimization of human, technical, and financial resources. Our team combines cutting-edge technology with world-class personnel to deliver customized solutions tailored to client needs. We value honesty through hard work and self-awareness, professionalism in all we do, and delivering high-quality results that foster long-term relationships.
Job Description
We are seeking a dedicated Discovery Business and System Analyst to support legal accounts in a fast-paced environment. This role plays a key part in supporting various aspects of the company's portfolio. The successful candidate will be motivated, highly skilled, and creative, with a passion for contributing to government innovation. They will appreciate collaboration and be able to anticipate the needs of others. We offer an environment where employees feel supported and encourage professional growth through learning opportunities.
Key Requirements
- Document and manage business processes to facilitate training, analysis, and redesign;
- Conduct thorough analysis of existing and new business processes to identify opportunities for improving workforce efficiency;
- Analyze operational business requirements and conduct gap analysis for required modifications to existing business processes;
- Create and maintain a requirements database to document how each existing or new business requirement is being supported;
- Validate proposed solutions to meet underlying needs;
- Collect marketing materials from industry solution providers that claim to satisfy identified business requirements;
- Document and manage new and existing functional capabilities provided by existing and proposed IT solutions;
- Conduct thorough analysis of existing capabilities against documented business requirements to determine gaps in technology impeding efficient execution of business processes;
- Compare marketing materials and deliver an Analysis of Alternatives to identify and prioritize new projects;
- Validate proposed solutions successfully deliver new functional business capabilities addressing one or more existing requirements;
- Build and execute test scripts to evaluate multiple products and provide recommendations for purchase;
- Review solution configuration changes to maintain an accurate picture of business capabilities;
- Perform other systems analysis research and documentation tasks as assigned.
Benefits and Compensation
We care about our employees and offer a comprehensive benefits package, including:
- Health, Dental, and Vision;
- Life Insurance;
- 401k;
- Flexible Spending Account (Health, Dependent Care, and Commuter);
- Paid Time Off and Observance of State/Federal Holidays;
The estimated annual salary for this position is $92,543.50 - $125,594.75 per year.
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