Customer Service Representative

1 week ago


West Bridgewater, Massachusetts, United States ARS-Rescue Rooter Full time
Job Overview

ARS-Rescue Rooter is seeking a skilled Dispatcher to join our team. As a Dispatcher, you will play a critical role in ensuring our technicians are moving efficiently and our customers' needs are met with the highest level of service.

Key Responsibilities:

  • Take customer information from our customer service system and relay it to our employees in the field.
  • Provide exceptional customer service delivery with both inbound and outbound customer calls.
  • Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
  • Must report daily to our office, this is not a work from home opportunity.
  • Ability to work assigned shift and weekend rotation if required.

Benefits:

  • Competitive pay options based on your skill and availability.
  • Paid orientation, paid training, and weekly direct deposit payroll.
  • Clean office environment with great equipment and a strong team ready to grow alongside you.
  • Comprehensive Training Opportunities provided by in-house Learning & Development team.

Requirements:

  • Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls.
  • Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
  • Must report daily to our office, this is not a work from home opportunity.
  • Ability to work assigned shift and weekend rotation if required.


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