Director of Services Delivery

2 weeks ago

Augusta, Maine, United States Verint Systems Full time
Job Summary

The Director of Services is responsible for driving profitable growth, maintaining customer relationships, and ensuring high-quality implementations within an assigned geographic territory/segment.

This role requires a solid mix of sales, client relationship, management, consultative, and technical skills, coupled with strong leadership abilities.

Key Responsibilities
  • Develop and lead a practice, engagement teams, and cultivate executive-level client relationships.
  • Responsible for on-time, on-budget project delivery, process adherence, and customer satisfaction for all projects in the assigned portfolio.
  • Accountable for multiple and complex work assignments, project budgets, delivering within timeframes, and short/long-term resource planning.
  • Design and develop high-quality business solutions.
  • Evaluate customer business needs, contributing to strategic planning of information systems facilities and software directions.
  • Prepare major strategic proposals.
  • Instrumental in bringing projects to a successful conclusion.
  • Perform rigorous analysis to identify potential value-creating opportunities, develop cohesive conclusions, and present key findings at the executive level.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • 12+ years' experience working in a software/systems integrator/technology-related or services field.
  • Superior customer relationship skills.
  • A proven track record of attaining and exceeding assigned services revenue quotas.
  • A proven track record of developing and maintaining required practice management standards and processes.
  • A proven track record of driving successful project outcomes and reference ability, particularly with large/complex customers.
  • Excellent communication and presentation skills, with the ability to deliver effective presentations to senior executives - both internally and to customers.
  • Software systems implementation experience.
  • Ability to travel up to 20% of the time.
  • 8+ years of experience leading people, including coaching, development/training, performance management, and compensation planning.
  • Successful completion of a background screening process, including employment verifications, criminal search, OFAC, SS verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
Preferred Requirements
  • Contact center knowledge/expertise.
  • 5+ years working at a top-tier consulting firm.

Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment.

The company has a zero-tolerance policy against any form of discrimination, retaliation, or harassment, including sexual harassment or any other form of harassment, based on one's race, color, religion, national origin, or sex, pregnancy, sex stereotyping, disability, alienage or citizenship, or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state, or local laws.

This policy applies to all terms and conditions of employment, including hiring, placement, promotion, compensation, training, leave of absence, or termination.

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