Program Manager

1 day ago

Montgomery, Alabama, United States GovCIO Full time
Job Title: Program Manager - Operational Excellence

GovCIO is seeking a highly skilled Program Manager to lead our Operational Excellence (OPEX) program. As a Program Manager, you will be responsible for leading teams of IT professionals responsible for maintaining the backend systems and databases for the VA Corporate Data Warehouse (CDW).

Responsibilities:
  • Lead the CDW System Administration (SA) and Database Administration (DBA) teams in daily activities and provide status to the GovCIO CDW Program Manager.
  • Ensure that all SA and DBA work is logged, prioritized, and tracked through Jira or other tools designated by the Client.
  • Partner with Clients to strategize, plan, and track progress toward meeting their objectives.
  • Work across CDW and OPEX pillars to ensure quality delivery of objectives and major initiatives.
  • Provide insights into best practices and initiatives that support the customer's needs.
  • Ensure teams follow guidelines to produce highly quality products, that are tested and approved prior to delivery.
  • Understand existing processes and identify those areas requiring improvement and implement those for processes through team collaboration.
  • Develop trust amongst team members so to gather information needed to escalation customer concerns if/when they arise.
  • Identify appropriate resolutions to achieve client satisfaction in a timely manner and create a Root Cause Analysis, when needed.
  • Partner with other CDW and other product teams to define, implement, and operate a support model that leverages Agile and DevOps principles.
  • Analyze, manage, and report key system status and metrics to the customer.
  • Identify and manage risks and issues impacting the progress and outcome of key customer initiatives.
Qualifications:
  • Bachelor's Degree in Engineering, Computer Science, Systems, Business, or related scientific/technical discipline.
  • 12 years total work experience required, 10 years of relevant experience in IT or software engineering.
  • 4 years of additional experience may be substituted for education.
  • 10 years of project and/or program management experience within an IT environment.
  • 2-5 years of experience working in a government environment.
  • Experience in leading teams using Agile Scrum and Kanban.
  • Ability to obtain and maintain a Suitability/Public Trust Clearance.
About GovCIO:

GovCIO is a team of transformers who are passionate about transforming government IT. We make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.

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