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Global Head of Delivery and Operations

2 months ago

Burlington, Massachusetts, United States State Street Corporation Full time
About the Role

We are seeking a highly experienced and skilled professional to lead our Global Delivery and Operations team. As the Global Head of Delivery and Operations, you will be responsible for overseeing the successful implementation of our Charles River Investment Management Solution globally.

Key Responsibilities
  • Oversee a team of directors, senior implementation managers, product specialists, implementation managers, and consultants to ensure the successful delivery of client projects.
  • Hire, mentor, train, and motivate staff to ensure they are properly utilized and achieving their full potential.
  • Ensure all team personnel are effectively staffed and utilized to meet business objectives.
  • Achieve Implementation Services group revenue goals and utilization targets.
  • Achieve individual group customer satisfaction targets.
  • Complete project reviews on a regularly scheduled basis, including reviewing implementation status, resolving implementation issues, and working hands-on with clients to achieve successful, on-schedule, on-budget projects with high client satisfaction.
  • Serve as liaison to Sales, R&D, and other departments to share expertise, escalate, champion, and resolve issues.
  • Continuously improve implementation practices and procedures, such as estimating, scoping, quality assurance reviews, methodologies, and reengineering, to deliver cost-effective and efficient deployments.
  • Ensure all staff adheres to policies and procedures.
  • Participate in Sales process, including presenting implementation methodology and procedures overview to prospects, responding to ad-hoc design and best practice questions, preparing realistic estimates, assumption documents, and SOWs for delivery to prospects and customers.
  • Maintain utilization of 20-30% days per week via value-add management activities, such as project reviews, specialized support, kick-off ad-hoc meetings, etc.
  • Review and approve Expenses and Time Entries.
  • Lead meetings, including bi-weekly team meetings, project reviews (internal and external), and account reviews.
Requirements
  • BA/MS degree in a field such as Finance, Economics, Financial Engineering, Computer Science, Mathematical Finance, or another related field.
  • Experience implementing financial systems and delivering multi-tier financial applications.
  • Experience managing a portfolio of clients and building senior-level relationships.
  • Proven experience in managing a team of 10+ consultants.
  • Ability to apply priorities and match staff ability to customer requirements.
  • Strong analytical and problem-solving skills.
  • Strong communication and inter-personal skills.
  • Ability to develop and manage cross-functional processes and project timelines.
  • Understanding of the implementation lifecycle and methodologies.
  • Proven ability to recommend and apply industry and technical best practices.
  • Strong contributor with high motivation, with the ability to take initiative, set priorities, and perform tasks with minimal guidance.
  • 10+ years of experience.
  • Specific knowledge of the investment industry (financial instruments, workflows, major players, trends, etc.).
  • Strong management background; ability to work tactically and strategically.
About Us

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading, and investment management to institutional clients.

What We Offer
  • Competitive and comprehensive benefits packages.
  • Access to flexible Work Program to help match your needs.
  • Wealth of development programs and educational support to help you reach your full potential.
  • Tools to help balance your professional and personal life.
  • Paid volunteer days.
  • Matching gift program.
  • Access to employee networks that help you stay connected to what matters to you.
Equal Opportunity Employer

State Street is an equal opportunity and affirmative action employer.