Client Service Representative

2 weeks ago


Scottsdale, Arizona, United States Topgolf Full time
Job Summary

We are seeking a highly motivated and customer-focused Client Associate to join our team at Topgolf. As a Client Associate, you will be responsible for delivering exceptional client service, driving sales, and maintaining a positive and inviting store environment.

Key Responsibilities
  • Provide approachable and efficient sales and service to clients on the floor, achieving sales goals and delivering exceptional service.
  • Connect with in-store clients, develop and retain a following of repeat clients to drive individual sales goals.
  • Maintain in-depth knowledge of apparel each season, including fit, fabric, and intended use of the line.
  • Participate in-store events, marketing initiatives, and CRM activity to drive and reward repeat business.
  • Adhere to client service standards and company policies and procedures.
  • Foster a friendly, open, and inviting environment for all in-store guests.
  • Foster a work environment focused on teamwork and productivity.
  • Maintain store cleanliness and organization, including front of house and stock space.
Requirements
  • Minimum 1-year experience in a client services-related capacity.
  • Proficient in Microsoft Applications.
  • Proficient in point-of-sale (POS) systems.
  • Strong written and verbal communication skills.
  • Ability to make decisions independently or escalate when applicable.
  • Ability to work non-traditional hours, including weekends, evenings, and holidays.
Work Environment

Work is performed in a retail environment/store. Walk, sit, stand, bend, reach, and move continually during working hours.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.



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