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Customer Service Representative
2 months ago
Ridewnow Powersports is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact between our customers and our service department, ensuring that our customers receive exceptional service and support.
Key Responsibilities- Schedule Appointments: Schedule appointments for repair, maintenance, and recall work in a timely and efficient manner.
- Customer Communication: Greet customers, inspect their powersports vehicles, and answer questions in a professional and courteous manner.
- Repair Order Documentation: Document problems with motorcycles, ATVs, side-by-sides, and slingshots, and clearly describe them on the repair order.
- Service Updates: Notify the Service Manager of additional work needed or any delays in expected completion, and communicate these updates to the customer in a timely manner.
- Service Recommendations: Advise customers on necessary and suggested services and costs, and offer additional services and products, including special promotions.
- Quality Control: Review repair orders in progress to ensure quality and timeliness, and follow the status of a customer's powersports vehicle from service bay entry through completion.
- Customer Review: Communicate any changes in timeline, repairs, or cost to the customer, and review the work order with the customer upon completion.
- Experience: 1+ years of powersports or automotive dealership experience.
- Customer Service Skills: Excellent customer service and verbal and written communication skills.
- Repair Order Writing: Experience writing concise but detailed repair orders for vehicles, powersports or automotive, desired.
- Attitude and Work Ethic: A positive attitude and strong work ethic.
- Personality: Pleasant, energetic, conscientious, and dependable personality.
- Multi-Tasking: Ability to multi-task in a fast-paced environment.
- Driver's License: Valid driver's license and a good driving record.
- Motorcycle Endorsement: Motorcycle endorsement preferred.
- Health Insurance: Healthcare, dental, and vision insurance (we pay a generous portion of employee medical insurance).
- Life and Disability Insurance: Life and disability insurance.
- Vacation/PTO Plan: Vacation/PTO plan.
- Employee Discounts: Employee discounts on purchases.
- Dedicated Leadership: Dedicated leadership team who supports and cares for employees.
- Opportunity for Growth: The opportunity for growth and a solid long-term career path.
- Performance-Based Pay: Base pay plus performance pay plan allowing you to make a great living.
