Branch Operations Specialist

4 weeks ago

Englewood, Colorado, United States Marmic Fire & Safety Co Full time
Job Summary

Marmic Fire & Safety Co is seeking a highly organized and detail-oriented Branch Operations Specialist to support our professional team. The ideal candidate will have experience in accounting, administration, or a similar role handling customer accounts, payments, and chargebacks.

Key Responsibilities:

  • Accurately post all non-cash payments, including receipts, discounts, allowances, price adjustments, returns, and chargebacks, to customer accounts within 24 hours of receipt.
  • Maintain organized customer files by scanning and filing documents in the database, ensuring easy access and systematic organization by customer.
  • Investigate and resolve chargeback claims, taking a proactive approach to recover discrepancies. Collaborate with department managers to verify chargebacks, dispute inaccuracies, and negotiate recoveries where applicable.
  • Process and manage credit card transactions for customer sales and refunds, ensuring timely and accurate completion.
  • Respond promptly to merchant service disputes related to chargebacks, providing necessary supporting documentation, such as proof of delivery and invoices, to prevent incorrect deductions.
  • Oversee workflow and team priorities, ensuring all tasks are completed efficiently and offering support as needed to meet deadlines and maintain productivity.
  • Review and interpret Proof of Delivery (PODs) and invoices, ensuring accuracy in documentation.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements:

  • High school diploma or equivalent (e.g., GED).
  • 1-2 years of experience in accounting, administration, or a similar role handling customer accounts, payments, and chargebacks.
  • Experience with non-cash payment processing (e.g., credit cards, allowances, returns).
  • Experience with file management and document organization, including scanning and database filing.
  • Familiarity with handling customer inquiries and disputes related to payments and chargebacks.
  • Proficiency in Microsoft Office Suite, especially Excel and Word.
  • Familiarity with accounting software or ERP systems for payment processing and record keeping.
  • Basic understanding of credit card processing and resolving chargeback disputes.
  • Strong attention to detail for reviewing and posting payments and managing customer files.
  • Excellent organizational skills to manage workflow and ensure tasks are completed on time.
  • Good communication skills to interact with department managers and resolve discrepancies.
  • Ability to multitask and prioritize tasks in a fast-paced environment.

Preferred Qualifications:

  • Associate's degree in Accounting, Business Administration, or a related field.
  • 3+ years of experience in a branch administration or financial clerk role, with a focus on payment processing, chargebacks, and customer account management.
  • Experience with credit card processing systems, merchant services, and handling chargeback disputes efficiently.
  • Proven experience with team oversight or leading a small administrative/accounting team.
  • Advanced proficiency in accounting software (e.g., QuickBooks, SAP, or Oracle) and database management systems.
  • Experience with process automation in financial workflows, such as payment postings and file organization.
  • Strong leadership skills for managing workflow and prioritizing team tasks.
  • Advanced problem-solving skills, especially when dealing with discrepancies and chargeback disputes.
  • Customer service experience, especially in resolving billing inquiries and handling refunds or discrepancies.

Benefits & Perks:

  • Paid Weekly.
  • Company paid training programs and on-the-job training.
  • Tele-Health services if Healthcare coverage is elected.
  • 401K plan with up to a 4% company match.
  • Vision, Life, Dental, Accidental, Long-Term and Short-Term Disability.
  • 19 days of PTO and Paid Holidays.
  • Company Uniform and Boot allowance.
  • All necessary tools and equipment to perform the job.

Equal Opportunity Employer:

Marmic Fire & Safety Co is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About Us:

Marmic Fire & Safety Co is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country. Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.

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