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Pet Care Client Liaison
2 months ago
Pet Care Client Liaison
Reports To:
Hospital Director
Department:
Emergency
Location:
All
FLSA Status:
Non-Exempt
JOB SUMMARY
The Pet Care Client Liaison plays a crucial role in delivering outstanding and empathetic service to pet owners and their beloved animals within our community.
Hourly rate $20-$24.50 based on experience.PRIMARY DUTIES AND RESPONSIBILITIES
- Greet clients warmly, assess their needs, and facilitate the check-in and check-out procedures.
- Exhibit a professional and courteous demeanor towards both staff and clients.
- Respond promptly to phone inquiries and client questions, documenting messages as necessary.
- Assist veterinary technicians in providing routine guidance to pet owners regarding medication administration.
- Process client invoices, collect payments, issue change, and manage credit card transactions in accordance with hospital policies.
- Ensure the waiting area and reception space are tidy and well-stocked with necessary supplies, educational materials, and brochures.
- Handle all animals with care and compassion.
- Perform additional duties as assigned.
ESSENTIAL JOB REQUIREMENTS
The qualifications listed below are indicative of the knowledge, skills, and/or abilities required for the role of
Pet Care Client Liaison:
- Basic understanding of veterinary medical practices is preferred.
- Strong client service and interpersonal skills.
- Ability to quickly learn and apply basic patient restraint techniques.
- Capability to read and interpret patient charts and treatment documentation.
- Proficient computer skills and a willingness to learn new software systems (Microsoft Office, E-mail, EzyVet preferred).
- Professional and courteous communication style.
- Adaptable and flexible in a dynamic environment.
- Attention to detail and adherence to established procedures.
- Ability to work effectively within a team.
- Self-motivated and capable of working independently.
Communication Skills
Candidates must demonstrate the ability to communicate consistently and professionally, both verbally and in writing. This includes:
- Collaborating effectively with the on-duty ER Doctor or ER Shift Lead.
- Identifying and escalating real-time client, clinical, or workflow concerns to the Technician Supervisor or Hospital Director.
This description provides a general overview of the types and levels of work performed and is not intended to be exhaustive or represent specific duties of any one individual.
The knowledge, skills, and abilities may be acquired through a combination of formal education, self-directed learning, prior experience, or on-the-job training.
