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Academy Lead and Operations Specialist

2 months ago

Brookfield, Wisconsin, United States Life Time Fitness Full time
Job Summary

We are seeking a highly skilled and experienced Academy Lead and Operations Specialist to join our team at Life Time Fitness. This is a key leadership role that requires a strong focus on delivering exceptional customer service, managing daily operations, and driving business results.

Key Responsibilities
  • Customer Service and Experience
    • Provide exceptional customer service to members and guests, ensuring a safe, clean, and friendly environment.
    • Partner with the Kids Manager to deliver a best-in-class experience for junior members.
  • Operations Management
    • Manage the Academy/Child Center payroll within budgetary guidelines.
    • Oversee the preparation for events and programming, including marketing and driving participation numbers and revenue.
  • Team Management
    • Manage and support the Kids team members by providing ongoing training, feedback, and coaching.
    • Complete the casting, interviewing, hiring, and onboarding of kids team members.
  • Inventory and Supply Management
    • Complete inventory and assist in ordering and maintaining supplies, toys, and equipment within the Academy/Child Center and for events and programming.
Requirements
  • Education and Experience
    • High School Diploma or GED.
    • 2 years of experience teaching or working in a children's program.
    • 2 years of experience in a day care setting as a lead teacher or two consecutive summers of camp experience with increased responsibility.
    • 2 years of supervisory/management experience.
  • Certifications and Skills
    • Successfully complete and pass Kids On-Demand Certifications before the first day of work.
    • First Aid certification, Infant/Child and Adult CPR/AED certification required within the first 60 days of hire.
    • Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Preferred Requirements
  • Experience and Skills
    • Experience working with children.
    • The ability to engage a group of children in an activity.
    • Customer service and strong communication skills.