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Quality Assurance Liaison

2 months ago

Columbus, Indiana, United States TRIGO Global Quality Solutions Full time
Job Description

TRIGO Global Quality Solutions is seeking a Quality Assurance Liaison/Automotive Quality Representative to join our team.

This is a key role for the success of our Quality Resident Engineering business, and we are looking for a highly skilled individual to accomplish the following objectives:

  • Ensure Customer Satisfaction - Provide technical support to customers, resolve quality issues, and promote the contracted customer's reputation.
  • Build Strong Relationships - Establish a tight and solid professional relationship with customers at the plant level.
  • Represent the Customer - Be identified as the contracted customer's representative, qualified to deal with customer production issues, and maintain customer credibility through fulfilled commitments.
  • Facilitate Communication - Ensure an open and straight communication line between OEM and the contracted customer.
  • Suggest Improvements - Identify opportunities for improvement and suggest changes to both OEM and contracted customers.
  • Analyze and Resolve Issues - Analyze problems at OEM's facility, find solutions, and inform affected production plants to take corrective actions.
  • Provide Feedback - Provide continuous feedback to customers about the status and evolution of existing claims.
  • Participate in Meetings - Participate in customer meetings as required.
  • Seek Feedback - Seek continuous feedback from customers about our product and service.
  • Audit Customer Processes - Regularly audit how customers handle our products.
  • Stay Up-to-Date - Keep yourself trained and updated on technical and quality-related specifics and business topics.
  • Monitor Competitors - Be aware of and transmit to your TRIGO Resident Liaison Manager any project or initiative taken by our competitors.
  • Report Progress - Report on a regular basis to the dedicated contracted partner's team or contact partner.
  • Support Launches - Participate in prototype, pre-serial builds, or line trials, launch support, and engineering changes at Customer as needed.
  • Internal and External Reporting - Report to the TRIGO Country Resident Manager internally and to the defined contacts externally.
  • Technical Support - Provide technical support to customers concerning technical changes and technical support.
  • Represent the Contracted Partner - Represent the contracted partner and the interest of the customer.
  • Coordinate Repair and Sorting - Coordinate repair and/or sorting activities on site, starting any sorting or rework activity only based on written confirmation by the contracted client.

Required Skills

  • Strong Mechanical Skills
  • Excellent Communication Skills
  • Strong Process Control Skills
  • Standardized Work Implementation
  • Process and Product Audits Experience
  • Shipping and Receiving Knowledge
  • Leadership and Team Management
  • Automotive Part Sequencing
  • Tier 1 Experience

Personal Skills

  • Ability to Work Under Pressure
  • Problem-Solving Ability
  • Self-Motivation and Self-Starter
  • Integrity and Professionalism
  • Win-Win Relationship Building
  • Excellent Problem-Solving and Customer Relationship Skills
  • Ability to Work On-Call

About TRIGO Global Quality Solutions

TRIGO Global Quality Solutions is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of over 10,000 professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting, and training.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, with respect, and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

We appreciate receiving all expressions of interest; however, only those candidates invited for an interview will be contacted.