Customer Service Representative

1 week ago


Northridge, California, United States Regal Medical Group Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Regal Medical Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients, health plans, and employer groups.

Key Responsibilities
  • Respond to Inquiries: Respond to telephone inquiries from patients, health plans, and employer groups to provide information and clarification relating to medical services.
  • Resolve Issues: Resolve routine or complex issues relating to medical services provided by our medical group, including eligibility, referral status, and provider availability.
  • Communicate Effectively: Communicate effectively with patients, health plans, and employer groups to understand their needs and provide solutions.
  • Maintain Confidentiality: Maintain patient confidentiality and adhere to HIPAA compliance at all times.
  • Process Updates: Process member demographic updates and maintain accurate records.
  • Work Independently: Work independently to resolve telephonic issues and prioritize tasks to maintain workflow.
  • Collaborate with Team: Collaborate with other team members to ensure seamless communication and resolution of issues.
Requirements
  • Education and Experience: Minimum two (2) years of customer service and public relations experience in a medical setting.
  • Communication Skills: Excellent communication skills, both verbal and written, with the ability to read, write, and understand the English language.
  • Technical Skills: Proficient in MS Office programs, including Word, Excel, Outlook, Access, and PowerPoint, with the ability to learn new software and systems.
  • Organizational Skills: Strong organizational skills with emphasis on prioritizing and attention to detail.
  • Typing Skills: Typing 45 WPM with accuracy.
Benefits

We offer a comprehensive benefits package, including health and wellness benefits, savings and retirement plans, and other benefits that support your overall well-being.



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