Administrative Support Professional
2 weeks ago
Cleveland Clinic Akron General, a world-renowned healthcare organization, has provided exceptional patient care for over 100 years. Our team is dedicated to delivering high-quality, patient-centered care and comfort, treating every individual with compassion and respect.
Job OverviewWe are seeking an experienced Administrative Support Professional to join our Acute Cardiology/Cardiothoracic Surgery Unit on the 4200 unit at Akron General. This complex cardiovascular unit cares for patients with high acuity, including post-open heart surgery, vascular surgery, lung surgeries, and irregular heart rhythms.
The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and provide exceptional customer service to patients and their families.
Key Responsibilities- Perform administrative and clerical duties to support the efficient operation of the unit
- Greet newly admitted and transferred patients with a warm welcome, making them feel comfortable and cared for
- Maintain accurate and up-to-date patient medical records, ensuring compliance with regulatory requirements
- Provide concierge-level service to assist patients and families with wayfinding and directing them to available resources
- High school diploma or equivalent required; relevant experience preferred
- One year of experience in a customer service-related role, with a proven track record of providing exceptional service
- Microsoft Office proficiency
We offer competitive salaries based on market averages, with an estimated salary range of $45,000 - $60,000 per year, depending on experience and qualifications. Additionally, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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